Maintaining Your Home Together with you, we care for your home. Metropolitan provides the highest level of service to our residents, with a responsiveandfriendlycustomerservicestaffofferingbothregularpreventive service visits and emergency maintenance as needed. Associates and licensed contractors are ready to respond quickly and will make every effort to ensure your home runs, and stays running, smoothly. As reviewed upon move-in and included in your welcome packet, caring for your home is a partnership between you and the Metropolitan maintenance team. Foryourconvenience, the division ofresponsibilities is also listed below. We take care of the Big Stuff • Air-condition Not Cooling. • All Major Appliances except Washer, Dryers and Fridges. • Furnace not Heating. • Fences. • Roofing Issues . • Major Drain Clogs. • Plumbing Leaks. • Hot Water Heater. • Plumbing Hardware. 6