Metropolitan Real Estate believes a properly maintained property is the best way to maximize the return of the investment. We adhere to both the Arizona Residential Landlord & Tenant Act and the International Property Maintenance Code. We provide prompt and quality performance of all maintenance requirements.

How is a request for routine maintenance submitted?

In compliance with the Arizona Residential Landlord & Tenant Act, all maintenance requests must be in writing and can be submitted by any of the following:
  • Directly through our website
  • By downloading our Maintenance Request Form and faxing it to 602.912.9478
  • By bringing it to our office
  • By filling out the Maintenance Request Form at our office

Does Metropolitan Real Estate work with Homeowners Associations?

Metropolitan Real Estate does work with HOAs for maintenance items covered by the Association.

How are emergencies handled?

If the emergency is life threatening, dial 911. If other emergencies occur, the resident is provided with a detailed list of approved emergency maintenance providers as specified by the client.

What is classified as an emergency?

Anything that endangers life or poses severe damage risk to the property if not corrected immediately qualifies for emergency service. Our emergency services operators have a specific list of items that are covered. Items outside of these items will not be handled as emergencies.

What maintenance is a resident responsible for?

The resident is required to keep the property in neat and clean condition and to perform minor repairs per the terms of the lease.

What maintenance is a landlord responsible for?

Under the Arizona Residential Landlord & Tenant Act, the landlord must keep the property in fit and habitable condition.

What about smoke detectors and carbon monoxide detectors?

The Arizona Residential Landlord & Tenant Act mandates that the smoke/ carbon monoxide detectors be tested and batteries replaced immediately prior to the occupancy of a property. Metropolitan Real Estate performs this test in compliance with the law and adds documentation to our records for the protection of our clients. Our company policy prohibits our owners from performing this compliance inspection.

What if a resident wants to change the locks to the home?

Locks are changed immediately prior to each new resident moving in. Should the resident desire to change them during tenancy, they must first receive written approval from our office by submitting the Resident Lock Change Request Form. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.

What if the resident wants to paint or perform maintenance work themselves?

Any and all work requested to be done by a resident must be submitted in writing and have written consent by Metropolitan Real Estate prior to the work being done. This includes work relating to painting, carpeting, landscaping, wallpaper, fixtures, and any structural work.

What is the turnaround time for maintenance request?

There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact the resident the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.

What if an owner wants to perform all of the work on their property?

Owners have the option of performing all maintenance items themselves. Please click here for a link to our release of maintenance. Metropolitan Real Estate will not participate in “partial repairs” where the owner does some items and Metropolitan Real Estate performs others. Should we be requested to meet owner's contractors, there will be a charge for this additional service. Experience has proven that our contractors can perform maintenance items faster, more competently, and less expensively than most comparable contractors in the business. Additionally, we do not utilize the services of any contractor that is not fully insured, including general liability and workman's compensation.

Do you offer a preventative maintenance program?

Yes, we have a fully comprehensive preventative maintenance program, including many components of the investment property. For example, here is a few link to one of the options offered:

HVAC Service

The heating, ventilation, and air conditioning (HVAC) systems of a home are comprised of multiple parts working together to provide thermal comfort and suitable indoor air quality. As with most mechanical components, the HVAC systems need routine maintenance to ensure proper working order and prolong the life of the component. Imagine how long a new car would last if the oil was never changed, a lot shorter than one that was properly maintained.

We are pleased to offer a twice yearly, heating season and cooling season, maintenance agreement on HVAC systems within the properties we manage. Below is some information on this service:

  • Who performs the service?
    • We only use third party HVAC maintenance providers that are fully licensed and insured. As with all of our vendors, we ONLY use providers that carry general liability AND worker's compensation insurance. Even though some providers are not required to carry worker's compensation insurance that does not relieve the owner of the property from liability should a worker become injured on the job. It is not worth the risk!
  • When is the service performed?
    • We contract to have this service performed as soon as the weather permits, prior to the applicable season. Heating season service typically starts in late October, with cooling season service starting in late April.
  • What is included in the service?
    • Our agreement with the HVAC maintenance provider includes the following:
      • Check and lubricate motors and bearings
      • Check defrost controls
      • Inspect indoor blower wheel
      • Check and tighten electrical connections
      • Check voltage and amp draw of motors
      • Inspect safety controls for proper protection
      • Check and clean burner section (gas furnace) and heat exchanger
      • Replace 1" air filters
  • What happens if the technician discovers a problem not covered under the service?
    • In most cases the technician will repair the problem while on site, saving the cost of an extra maintenance visit. In the event that the repair is excessive, or requires a part to be ordered, the technician will complete the preventative maintenance service and contact us for further direction. Both the part and additional labor are discounted from the normal price.
    • Is there a warranty for the serviced units?
      • Yes! If a serviced unit is in need of repair for a component that was serviced within 4 weeks, only 50% of the service call will be billed. Parts will be charged in the same manner as they would have been during the preventative maintenance service

    Below are some useful links to read more about recommendations on preventative service from the US Government:

    Maintaining Your Air Conditioner Maintaining Your Heat Pump