How do I read my statement?
When do I receive my equity distribution?
What is this payment for?
Why are there different income categories on my statement?
What is an allocation order?
My property is vacant; do I still get charged a management fee?
Must I maintain a balance in my property’s Trust Account?
What is a Trust Account?
What happens to the security deposit from my resident?
What are my responsibilities to owning investment property in Arizona?
How much is your advertising fee?
How do I pay management fees?
What if my resident does not pay?
What is a 5-Day Notice?
How much can my investment property lease for?
What is done after a resident moves out?
We have the locks changed immediately after a resident moves out for safety and security reasons.
We perform a move-out inspection of the property. During the inspection, we identify items that should be charged to the former resident. We also will make recommendations to preserve the value of the property and decrease the vacancy time. We document the condition of all our properties with digital pictures.
We supply a summary of the inspection to you as quickly as possible.
Once the property is ready for marketing, we allow prospective residents to view your property.
How does Metropolitan Real Estate screen prospective residents?
What does Metropolitan Real Estate do before a new resident moves in?
- A pre-move-in inspection is performed in which we document, both in pictures and writing, the condition of the property.
- As required by law, all smoke and carbon monoxide detectors must be tested and the batteries replaced in accordance with the Arizona Residential & Landlord Tenant Act.
- Furnace filters will be changed. Not only does this help protect your investment, but sets the benchmark for new residents. Per the terms of our lease agreement, residents are required to replace them throughout and at the end of their tenancy.
- The property will be re-keyed to ensure the safety and security of both the property and new resident.
Can I be responsible for maintenance on my property?
What happens at the end of management?
What is the typical flow of events each month?
What type of communication should I expect to receive?
We believe in prompt and thorough communication with our clients. Every staff member has their own telephone extension, voice mail and e-mail. We send out monthly statements and quarterly newsletters in an effort to keep our clients informed. Below are some of the instances that we will initiate additional communication:
- eviction filings
- Acceptable application
- Notice to vacate from tenant
- What to expect when tenant moves out
- Lease renewals
- Extraordinary maintenance items
We are here to answer any questions that you have. Please contact us at any time.
We often hear “you do not answer the telephone” is that true?
Often our call volume is so high that we cannot answer every call that comes in immediately. We inform our tenants that the most efficient method of communication is via email. By utilizing email, we can hold all parties accountable to any informational requests received. Understanding the need for instant information for our clients and customers, we have invested much time and capital into developing a fully encompassing website that answers most every routine informational request we receive.
For our clients, we offer a fully integrated client login where they can view information on their accounts 24 hours a day. The information contained in the client login is the exact data that we look at in the office. Virtually any report can be produced from our client login for any period of time for which we manage your property.
For our current customers, we offer a fully integrated resident login where the account can be viewed. Maintenance requests can be submitted online and the answer to most questions can be found on our website. Some of the questions where answers can be found include, can I break my lease, how do I give proper notice to vacate, and what do I need to do before turning in my keys. Rent can also be paid online.
For our prospective residents, all of our available properties are listed on our website. In fact we use our website internally to answer questions regarding the properties. Additionally the answer to most questions regarding our application process, screening process, and other pre-tenancy issues can be found on our site.
For all of our clients and customers, there is an extensive forms section with forms for virtually every situation where one might be needed.
Should the information you are looking for not be available on our website, we welcome your call to assist you in any way possible. If you do not get a live person, please leave a detailed message for the appropriate person and your call will be returned as quickly as possible. Thank you for your understanding that we do not, typically, place people on hold to assist another person while the first caller waits on hold.
The expenses exceeded my bank balance, what happens?
When do you send out yearly 1099s?
What reports are available for monthly reporting?
Can you help me sell my property, or buy more?
Do you have a list of clients that want to be notified of available properties for sale?
Can I view my account online?
Yes, your account can be viewed online at any time. Please see the list of reports that you can produce in real time, the data we see in the office is exactly what you see.
- The home page of your section will contain the following:
- Ownership information
- Most recent management disbursement
- All open routine maintenance service issues
- The reports section includes the following reports:
- Balance Sheet
- Owner Bank Balance
- Profit & Loss Statement
- Trust Account Detail
- Balance Sheet Comparison
- Finanacial Statement
- Owner Open Payable
- Profit & Loss Previous Year Comparison
- Unit Availabiltiy Listing
- Bills Paid
- Move In / Move Out
- Owner Statement
- Rent Roll & Recurring Charges
- Unit Transaction Listing
- Check / Deposit Listing
- Owner Bank Activity
- Payables Listing
- Trial Balance